Privacy Policy

Your privacy is important to us. This privacy policy explains how we collect, use, and protect your personal information. By using our website, you consent to the collection and use of your information as outlined in this policy.

1. Information We Collect

We may collect the following types of personal information when you use our website:

• Your name and contact details (e.g., email address, phone number, mailing address)
• Payment information (e.g., credit/debit card details, billing address)
• Account information (e.g., username, password, purchase history)
• Details of your interactions with our website (e.g., browsing history, search queries, clicked links, and pages visited)
• Device and browser information (e.g., IP address, browser type, operating system, device type)

2. How We Use Your Information

We use your information for the following purposes:

• To process your orders and provide customer support (e.g., confirming your purchase, managing shipping, responding to inquiries)
• To improve our website and services (e.g., analyzing usage patterns, enhancing user experience, personalizing content)
• To send promotional emails (if you have opted in, we may send you special offers, news, and updates)
• To comply with legal requirements (e.g., complying with tax laws, responding to subpoenas or legal requests)
• To prevent fraud and ensure security (e.g., verifying identity, detecting fraudulent transactions)

3. Data Security

We are committed to ensuring that your personal information is secure. We take appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your data. These measures include:

• Encryption of sensitive data during transmission
• Secure storage of personal data on protected servers
• Regular security audits to identify and address potential vulnerabilities
• Access control to ensure that only authorized personnel can access personal data

While we use commercially reasonable efforts to protect your personal information, please note that no method of data transmission or storage is completely secure. Therefore, we cannot guarantee the absolute security of your data.

4. Cookies

Our website uses cookies to enhance your browsing experience and collect data for analytical purposes. Cookies are small files that are placed on your device when you visit our website. They help us understand how you use our site and improve your experience. We use the following types of cookies:

• Essential cookies that are necessary for the basic functionality of the website (e.g., remembering your shopping cart)
• Performance cookies that help us analyze site usage and improve website performance
• Functional cookies that allow us to remember your preferences (e.g., language settings)
• Targeting/advertising cookies that track your activity on our website and allow us to show personalized ads

You can choose to accept or decline cookies through your browser settings. Please note that blocking certain cookies may affect the functionality of the website.

5. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes without your consent. However, we may share your data with trusted third parties in the following situations:

• Service Providers who assist in operating the website, processing payments, or delivering orders
• Legal Compliance if required to do so by law, or in response to legal requests from authorities
• Business Transfers in the event of a merger, acquisition, or sale of assets

6. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and the "Last Updated" date will reflect the date of the most recent revision. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal information we hold about you
• The right to correct any inaccurate or incomplete information
• The right to delete your personal information, subject to certain exceptions
• The right to object to processing in certain circumstances (e.g., marketing purposes)
• The right to data portability allowing you to request your data in a machine-readable format

If you wish to exercise any of these rights, please contact us using the information provided below.

8. Contact Us

If you have any questions or concerns regarding this privacy policy or the handling of your personal information, please contact us at privacy@theshop.com.